The delivery of your order usually takes between 10 and 13 days. This allows us to offer the most competitive price possible without compromising the quality of our products. We are committed to providing you with the best value, and this delivery time helps us achieve that goal.

We are committed to processing and shipping orders quickly, within 1-3 business days of order confirmation. Once your order has been shipped, you will receive an email with tracking information. After receiving the shipping confirmation email, you can track the progress of your order using the detailed tracking information provided inside. Simply use the tracking data provided to follow your package on our shipping partners' website.

Since we work with an automated system, orders are processed immediately once placed. Therefore, it is not possible to interrupt the shipping process until delivery has been completed.

At Rose & Mae we cover the shipping costs for all orders. All these products are delivered directly to your home completely free of charge, with no minimum order amount required.

We understand that plans can change, but we strive to process and ship your order as quickly as possible once it’s received. For this reason, we kindly ask customers to double-check their order before completing payment. If you have any questions or concerns about your order, don’t hesitate to contact our customer service. We’re here to help as much as we can within the limitations of our fast processing system.

If your tracking information shows that your order was delivered but you haven’t received it, please follow these steps:

1. Make sure the shipping address entered during checkout is correct. Sometimes packages are delivered to a neighbor, receptionist, or another safe location near your home.
   
2. Check if the courier left a note or delivery slip. In some cases, packages are placed in a safe spot or handed over to someone else if you weren’t home.
   
3. Reach out to the delivery service listed in your tracking info. Provide your tracking number and explain the situation. They may be able to give you more details or start an investigation.
   
4. If you still can't locate your package after trying the above steps, please email us at info@vitalaun.com with your order details and tracking number. We’ll be happy to help resolve the issue and ensure you receive your order.
   
5. In some cases, if a package is marked as delivered but hasn't been received, a claim may need to be filed with the carrier. We can assist you with this process and provide any necessary documentation.
   

Rest assured, we’re here to help resolve any delivery issues and make sure your order reaches you. Feel free to contact us at info@roseandmae.com for support.

If you notice the error shortly after placing your order, please contact our customer service immediately. The sooner you reach out, the greater the chance that we can correct the address before the order is shipped.

If your order has already been processed or shipped and the address can no longer be changed through our customer service, please contact the carrier directly. Depending on their policy, you may be able to request a reroute or redirection of the package to the correct address. Please note that this may involve additional costs and is subject to approval by the carrier.

To avoid similar issues in the future, please double-check your shipping address before completing your order. Make sure all details—such as apartment numbers, street names, and postal codes—are correct.

You should receive an order confirmation email shortly after placing your order. This email includes your order number, a summary of your purchase, and the shipping address.

Sometimes, confirmation emails can end up in your spam or junk folder. Please check those folders in your email account to see if the confirmation is there.

If you’ve checked your spam folder and verified your email address but still haven’t received a confirmation, please contact our customer service at info@vitalaun.com. Provide your order details, including your full name. We’ll help you verify the status of your order and, if necessary, resend the confirmation email.

We recommend checking the Size Finder on the product page. It will help you choose the perfect fit. If you're unsure about the size, feel free to email us with any questions.

You can leave your email address on the relevant product page. Simply click the “Size out of stock?” button when selecting a size. You’ll be automatically notified as soon as the item is back in stock.

Proper care ensures your clothing stays in top condition for longer. Here's a guide on how to best wash your trousers and tops:

Step 1: Check the care label

Always check the care label before washing a garment. Different fabrics and designs may require specific care methods.

Step 2: Sort by color and fabric

Separate your laundry into light and dark colors to avoid color bleeding. Also, separate delicate fabrics from sturdier ones to prevent damage.

Step 3: Pre-treat stains

Treat any stains beforehand using a stain remover or mild detergent. Follow the product instructions for best results.

Step 4: Choose the right wash cycle

Select the appropriate cycle on your washing machine based on the fabric type and how soiled the item is. Use a gentle cycle for delicate fabrics and a normal cycle for sturdier materials.

Step 5: Use a mild detergent

Use a mild detergent suitable for your fabric. Avoid bleach or harsh chemicals, especially for delicate items.

Step 6: Wash with cold water

To prevent shrinkage and color fading, wash your clothes in cold water. Cold water is gentler on fabrics and helps preserve their quality.

Step 7: Turn clothes inside out

Turn garments inside out before washing to protect the outer surface and minimize friction during the wash.

Step 8: Use a delicate cycle (if available)

If your washing machine has a delicate option, use it for fragile fabrics or clothing with embellishments to reduce wear and tear.

Step 9: Air dry or use low heat

After washing, air dry your clothes by laying them flat or hanging them on a drying rack. If you use a dryer, choose a low heat setting to avoid shrinkage and fabric damage.

Step 10: Iron or steam if needed

Iron or steam your garments as needed to remove wrinkles and maintain a neat look. Always follow the ironing instructions on the care label to avoid damage.

By following these steps, you’ll ensure your trousers and tops are cleaned effectively while maintaining their quality and longevity.

We stand behind the quality of our products and are committed to resolving any issues or concerns promptly. Our warranty typically covers manufacturing defects and workmanship issues for a certain period from the date of purchase. Please note that warranty terms may vary depending on the product.

At info@roseandmae.com, we offer a 30-day return period from the receipt of your order. If you wish to return a product, simply follow these steps:

1. Send an email to info@roseandmae.com
2. Include your order number and the reason for the return request.
3. Attach a photo of the product, especially in case of breakage or damage.
4. Provide your first and last name.
5. Don't forget to include your address.

As soon as we receive your return request, we will contact you promptly with further instructions. Thank you for your cooperation!

Never send the return to the sender's address! We will provide the correct address once you have made the request.

Never send the returned item to the shipping address. We will provide the correct return address once you have sent your return request to info@vitalaun.com

If your product is damaged or defective upon arrival, please contact our customer service as soon as possible. We will work with you to find an appropriate solution.

To be eligible for a return, the product must be unused and in its original condition, including labels and packaging. Unfortunately, used products cannot be returned.

We offer a wide range of payment methods to provide you with the utmost convenience. Currently, you can pay with us using:

• American Express
• Visa
• Mastercard
• Maestro
• Paypal
• Google Pay

Choose the payment method you prefer for a simple and secure transaction.

We are pleased to inform you that PayPal is now an available payment option. You can select it during checkout for a secure and convenient transaction.

At the moment, we only support Google Pay as a payment method. Unfortunately, Apple Pay is not available yet.

If your payment fails for any reason, you can try again using the same payment method or a different one. If the issue persists, please contact our customer service.

No, unfortunately, we do not currently accept gift cards or discount codes. We are working on adding these options in the future. Keep an eye on our website for updates!

To keep our customer service efficient and well-organized, we handle all inquiries via email. This allows us to respond carefully, keep a clear communication history, and assist you as quickly and accurately as possible. It’s how we ensure consistent and reliable service.

You can easily reach us by emailing info@vitalaun.com or by visiting our contact page. There, you can leave your name, email address, and message. Whether you have questions about your order, sizing, or anything else — our team is here to help you as quickly as possible.

We strive to respond to all emails within 24 hours. You can expect a prompt and personal reply from our team.

At the moment, we are only available via email. By keeping all communication in one place, we’re able to assist you faster and more thoroughly. For reliable support, please contact us at info@vitalaun.com.